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Terms and conditions

Mission:

“Food4Fitness” is an online service that offers fresh meals to order. Our company takes care of the entire process, from meal planning, selection of ingredients, preparation, to delivery of ready-to-eat products.

The name “Food4Fitness” refers to the company “A Alcofa, Produtos Alimentares, Lda”.

Company data:

“A Alcofa, Produtos Alimentares, Lda” is a limited liability company registered under the legal person identification number 501746153. A empresa pode ser contactada através do email geral@food4fitness.pt

The ordering process:

To place an order, it is not necessary to create an account on our website but we encourage you to do so in order to better manage the service. Simply access the registration page, enter your personal details and complete the process.

Every week you will have access to our updated weekly menu and you will be able to order the meals you want for the week. It is important to bear in mind that we accept and process weekly orders only within the times and deadlines set out in our “How to Order” tab.

By creating an account, the customer agrees to provide accurate personal information, including name, telephone number, email address and password. You will also need to provide a delivery address to receive your meals. It is the user's responsibility to keep this information up to date and secure.

The customer is solely responsible for all activities related to their account and agrees to keep their access data (email and password) confidential and secure.

Payments:

We accept various payment methods on our website, including credit card, MB Way, and bank transfer (Pay by Bank). All orders will be processed according to the payment method chosen by the user.

To process payments, we use the services of Stripe, Revolut, and If Then Pay. Therefore, we are not responsible for the services provided by these entities. By using third-party payment processing services, the customer agrees that we are not liable for any losses or damages arising from these services. For detailed information on how payments are processed and on data security, we recommend consulting the terms of service and privacy policy of the aforementioned companies.

These terms and conditions govern your use of the “Food4Fitness” service offered by “A Alcofa, Produtos Alimentares, Lda”. Please ensure that you have read and fully understood these terms before using our service. By continuing to use the service, you accept these terms and conditions.

Product validity:

Food4Fitness meals are delivered fresh and, as they are prepared without preservatives or sugars that extend their shelf life, they have a shelf life of up to 9 days from the date of packaging, as they are vacuum packed in a protective atmosphere.
 
Lunch boxes can be frozen to extend their shelf life of up to 3 months as long as you do so when you receive them.
 
The freezing of lunch boxes is the responsibility of the customer as we cannot be responsible for the freezing conditions of each piece of equipment.
 
*It is important to note that the 9-day validity is based on the packaging of the products, and may reach the customer with less validity (from 3 to 9 days).
 

Product delivery:

Meal delivery is carried out at a controlled temperature (2ºC – 6ºC) in our refrigerated vans or on the distribution routes of logistics partners. Deliveries are made in the order defined by a computer program, and it is not possible to change this order.

Food4Fitness delivery drivers will call the customer at least once if no one answers the door; however, we cannot guarantee that delivery drivers from our distribution partners will make this call. If the customer is not at home, it is impossible to wait more than 5 minutes for delivery. In these cases, the customer will have to pick up the order at our physical store in Lisbon.

We only call phone numbers corresponding to the destination country of the order. 

There may be delays in distribution and your order may be delivered later or the next day. These situations are rare and do not happen by our will, but it is important that you consider this possibility. Food4Fitness does not issue refunds due to a delay of up to 48 hours in delivery of the order.

Deliveries to the islands are made in thermally insulated boxes, ice accumulators and dry ice. They are made within a maximum of 48 hours after dispatch and it is the customer's responsibility to be at the location to receive it and package it correctly as well as providing a correct address in its entirety so that the delivery can be completed successfully.

Deliveries to Spain and some parts of Portugal are made in insulated boxes and ice packs and must be delivered on the day immediately after dispatch. They are made within a maximum of 48 hours after dispatch and it is the customer's responsibility to be at the location to receive it and package it correctly as well as providing a correct address in its entirety so that the delivery can be completed successfully.

Food4Fitness is not responsible for products lost due to non-delivery due to the wrong contact being given to us or if the recipient does not answer calls. Food4Fitness does not call foreign numbers.

If a delivery is not completed due to the customer's absence or failure to open the door of the delivery address, the order must be collected from our physical store the following day by 20:00 PM.

Physical store address for order collection: Av. António Augusto de Aguiar, 140-A, 1050-014 Lisbon

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