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FAQ

How to order

How to begin?

We recommend that you start by ordering one of our meal packages. They are quick to order and guarantee a variety that allows you to try a little of everything. We have packages for all goals.

What do I need to know before ordering?

The Food4Fitness concept meets a healthy lifestyle, with a careful and planned diet so that nothing goes wrong at meal times or even when hunger strikes in the middle of the day.

That's why our deliveries are made weekly. Which means you will receive everything you order at once.

Whether it's a small trial order or a pack 40 (package of 40 meals).

Until when can I order?

You can place your order any day of the week. But if you want to receive your lunch boxes as soon as possible, you must order by Friday at 19:00 pm. This way you will receive your order on the following Sunday or Monday depending on the address where you want to receive your order.

 

NOTICE:

 

  • We recommend that you always place your order by Wednesday in order to have access to the full menu.

 

  • Orders placed after the deadline will be delivered just one week later.

Can I place orders after the Friday deadline at 19pm?

You can place your order at any time, even after the weekly deadline. However, if you place your order after 19pm on Friday, it will only count towards the next production, which means it will take more than a week until you receive your order.

In which areas do we deliver meals?

We send your meals and snacks to any point in mainland Portugal and Spain. So, whether you live in Lisbon, Porto, Faro, Madrid, Barcelona or even in the most remote village, we will meet you.

 

Below we present our delivery schedule:

 

Lisbon, Odivelas, Loures, Amadora - You will receive your order on Sunday from 09:00 to 18:00.

Oeiras, Cascais and Sintra - You will receive your order on Sunday from 09:00 to 15:00.

South bank of the Tagus - You will receive your order on Sunday from 12:00 to 18:00.

All of mainland Portugal - You receive your meals on Monday from 09:00 am to 18:00 pm in a refrigerated box.

Spain (España) - You receive your meals on Tuesday from 09:00 am to 18:00 pm in a refrigerated box.

 

You must submit your order by Friday at 19:00 pm*.

 

*We do not deliver meals to the islands.

 

NOTICE: Shipments made by courier in a thermal box may suffer delays, especially during festive and/or holiday periods (e.g. Carnival, Easter, Christmas or sales seasons).

 

In weeks with a holiday on Monday, delivery days may be delayed or postponed.

How is payment processed?

We accept payments by bank card, MB way and meal cards.

 

MB way: You must choose the MB WAY option by entering your phone number at checkout.

 

Bank card: You must enter your name, card number, validity and CVV in the "Credit card" field at checkout.

 

Meal card: You can use your meal card to pay for your order but it must be associated with the MB way app.

*In the case of the card Sodexo, it must be used in the "Credit Card" payment option.

 

- If you want a taxpayer number on your invoice, you must provide us with the details on the checkout form.

Is there a minimum value to order?
There is a very minimum amount of €50 per order due to our concept and costs associated with shipping fresh food.
 
*With the exception of orders that are picked up at our pick up point in Lisbon, which have no minimum value.
Can I cancel or return my order?
Due to the characteristics of our concept and product (fresh food), each order is produced especially with each customer in mind. Therefore, cancellations and returns are not accepted, with the exception of the existence of an error or non-conformity in the order when it is reported to Food4Fitness on the day of delivery (Checking the products must be carried out immediately upon arrival).
 
When it is not possible to deliver an order for reasons beyond the control of Food4Fitness (e.g. inability to enter the customer's building, broken doorbell, absent customer) the customer must provide an alternative. (e.g. Leave the order at the door, provide a new address no more than 5km from the address initially provided).
 
In the absence of alternatives, the customer must pick up the order on the same day at our facilities. If this does not happen, a new delivery may be requested at additional costs.
 
Food4Fitness is not responsible for the loss of items when an alternative for delivery is not provided within their 7-day validity period. Only 5 days will be considered when the customer's address is more than 10km from the company's headquarters.
How do I contact Food4Fitness?
You can contact us through our page facebook.com/myfood4fitness, through Instagram instagram.com/food4fitness_oficial, or by email to geral@food4fitness.pt. We promise a quick response.

Our products

Are the meals fresh or frozen?
Meals arrive at your home fresh. They have a short shelf life due to the fact that we do not use any preservatives, however they are packaged in a protective atmosphere that gives them a 7 day shelf life.
You can also choose to freeze them during their expiration date and they will have a shelf life of 3 months.
What is the validity of the meals?
Food4Fitness meals are delivered fresh and as they are made without preservatives or sugars that prolong their shelf life, they are valid for 7 days from packaging as they are packaged in a protective atmosphere.
 
Lunch boxes can be frozen to extend their shelf life of up to 3 months as long as you do so when you receive them.
 
The freezing of lunch boxes is the responsibility of the customer as we cannot be responsible for the freezing conditions of each piece of equipment.
 
*It is important to note that the 7-day validity is based on the packaging of the products, and may reach the customer with less validity, depending on the day of delivery.
 
**Salads, soups and some snacks have a shorter shelf life in some cases.
How should I heat meals?
Our meals are ready to be consumed. Just pierce the protective plastic with a fork and place in the microwave for 2-3 minutes.
You can also heat your lunch box in the oven. To do this, you must remove all the protective plastic but cover with oven-safe paper.
 
ATTENTION: When you heat your lunchbox it loses water and therefore intensifies the flavor but also the salt concentration. Only heat your lunch box long enough to bring it to a pleasant temperature. Don't leave it in the microwave for too long as there is a risk of the food becoming dry or too intense.
Can I make changes to meals?
We do not allow changes to dishes on the menu (for example, swapping broccoli for green beans). We do this to streamline our process so we can keep meal prices affordable. If you want more specific customization, we suggest that you purchase our single-ingredient portions so you can create your meals with complete freedom.
I have allergies and dietary restrictions. How should I proceed?
Our clients' dietary restrictions are a constant concern at Food4fitness. That's why we list all the ingredients on the sheet for each meal, both on the website and in each lunch box. You should consult it before making your purchase.
 
We make and pack hundreds of dishes every week, which makes it impossible to get the particular attention that your case deserves. So every time you buy a meal or package you should check that there is nothing on the list that you cannot or do not want to consume.
How do meal packages work?
To simplify your life, Food4fitness has pre-defined packages with meals of different sizes for different objectives such as weight loss or mass gain, among others.
When you choose to purchase by package, you will be able to freely choose meals from our weekly menu and light dishes within the limitations and rules of each pack.
 
*The choice of package constituents cannot exceed 5 units of each product.
How do weekly plans/subscriptions work?
Some meal packs have a “weekly subscription” option available. This option allows you to subscribe to the purchase of the same package and receive meals without having to order weekly. The subscription will be active until you request to cancel it in the website's chat.
 
To subscribe, you must go to Packs » Packs subscription and add the product you want to subscribe to the cart.
 
To choose the meals you will receive, you must go to your customer area in the area Weekly pick and enter the product, choose meals and finalize the purchase (Tuesday at the latest).
 
When subscribed, the package must be active for at least 4 weeks. After this period you can cancel or suspend at any time.
 
ATTENTION:
  • Choosing meals for the week must always be made by Tuesday of the current week in your customer area. Otherwise, we will make the choices so that you can still receive the meals. It will not be possible to make choices for yourself from Tuesday.
  • The cancellation of the agreement must be done 24 hours before the next debit is made. If done later, the cancellation will only take effect next week.
Do the meals contain Gluten, Lactose, Eggs, Shellfish or Nuts?
We have a wide variety of allergen-free meals, however you will need to check the ingredients in each one. You can also filter by category on the following page:
 
https://www.food4fitness.pt/dieta
 
Attention:
We prepare all of our meals in large quantities in a professional kitchen where we handle all types of ingredients, and therefore, unfortunately, we cannot guarantee that the products are entirely free of a particular allergen.
If you have a serious allergy to an ingredient, we advise you to consult a doctor before consuming our meals.
What are Low-carb meals?
Food4Fitness has a Low-carb option for all dishes on the week's menu, which consists of a version with fewer carbohydrates or even without the presence of rich sources of this macronutrient.
 
Ex: Grilled chicken + Mix of vegetables
 
Choosing this option on the packages means that you will receive the Low-carb version of the original dish but does not guarantee, in some cases, the total absence of a source of carbohydrates.
 
Ex: Cod Rice + Green Beans

Distribution of products

When will I receive my order?
The day of your delivery is directly related to the day/time you placed your order. The deadline for orders is Friday at 19pm which means that if you place your order after this deadline you will have to wait more than a week to receive your order.
 
Orders placed by Friday at 19:00 pm: Delivery on the following Sunday, Monday or Tuesday.
 
Orders placed after Friday at 19:00 pm: Delivery on Sunday, Monday or Tuesday (after a week).
If I am not at home, how do I receive my order?
If you cannot be at home, you must notify us at least 24 hours in advance so that we can organize the delivery route. In this situation you must ensure that someone can receive your order, even if it is at a different address (in the same area).
 
In the event that we stop by your house and there is no one there to receive the order, it will have to be picked up by you at our facilities in Lisbon or at the closest facilities of the carrier responsible for your shipment.
 
You can choose delivery in a refrigerated box. This is a type of delivery that allows us to leave the box in a shaded location of your choice and place it in the refrigerator only when you arrive at home/work. Our box maintains the ideal temperature until the end of the day*
 
*For orders left out at an outside temperature of up to 30 degrees.
How can I track my Food4Fitness shipment?
Orders destined outside the outskirts of Lisbon are sent by courier as a matter of urgency. In a normal situation, they always arrive on Mondays from 09am to 19pm (excluding public holidays) and the status of the shipment can be consulted directly with the carrier. To be able to do so, the customer will have to request the shipping number from Food4Fitness so that they can provide it when contacting the carrier.
 
Can I count on my order for lunch on Monday?
Our concept is based on delivering meals for 7 days and not necessarily for lunch on the day of delivery.
 
Monday deliveries are made throughout the day (09:00 - 18:00) but delays may occur, especially during festive seasons.
 
NOTICE: In the center of Lisbon it is quite likely that your order will arrive before lunch time but this is not guaranteed by Food4Fitness.
If you want to guarantee lunch on this day, we suggest that you order delivery for Sunday, if that day is available in your location.

Packaging and recycling

What material are the packaging made of?
We use a material called PET, made to be in contact with food and, in addition to being safe, it can be frozen, placed in the oven and microwaved. Furthermore, this compound is 100% recyclable. This is not the case with all other heat-sealed packaging options available on the market.
This is the best material for packaging food as it consumes the least amount of carbon to produce and protects the quality and shelf life of the products as a physical barrier is created that almost 100% prevents gas exchange.
However, we will always be attentive to new developments in the world of packaging and will make changes whenever this does not jeopardize our product and the safety of our customers.
Can I recycle packaging?
You can and should recycle your cuvettes. Our packaging and film are made from C-PET which is 100% recyclable up to 10 times. Do your part and place it in the yellow recycling bin because preserving your home is as important as your health. The planet earth.
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